Warranty Policy

Warranty and Returns

Standard Items
All items come with a 12 month manufacturing or service warranty from date of purchase, unless stipulated otherwise in the product information, or in the Terms and Conditions mentioned below.

The “Clearance” section
All items in the “Clearance” section come with a 3 month manufacturing warranty from date of purchase, unless stipulated otherwise in the product information.

Fashion Section
If you wish to return any item for an exchange, you can do so within 7 days upon receiving the item. The item should be completely UNUSED and with the original packaging along with any parts or accessories. We offer a one time replacement only. The replacement item/s will be dispatched after the original item/s are received.

International Returns
All international returns will be charged at a minimum of 20% of the product value irrespective of the condition of the product. Delivery and shipping charges are not refundable at the moment and are borne by the customer.

DOA and Faulty Goods
If you find that there is a manufacturing fault with the device then please contact us and mention the complete details of the fault. If the product is Dead On Arrival (DOA) within the first 8 Hours after receiving the delivery then we will come to collect the defective unit within 2 working days and arrange for a replacement where possible. Alternatively you can drop the product off at our service center. In either case you will be asked for your original invoice and proof of ID. Replacements will only be given once the defective product has been checked and approved as a DOA item. If the product is outside of the DOA period then you will be asked to drop the product off at our service center. We will take the appropriate action to either repair or replace the product depending on the nature of the problem.

Repair
For any product that is under warranty, we offer repair through our in house technical team,it will take no more than 15 days to get a product repaired based on the type of issue and information provided.